FAQs

Questions, answered

Everything you might want to know before getting started.

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Our team replies within one business day.

01 Do my guests need to download an app?

No. StayLink portals open in any mobile browser. Guests scan your QR code or tap your link — that’s it.

02 How long does setup take?

Most hotels publish their first portal in under 10 minutes using our section templates. You can refine it anytime.

03 Can I use my own branding?

Yes. On Pro and Group plans you can add your logo, brand colours and cover photos, and remove the StayLink badge.

04 Can I manage more than one property?

Pro supports up to 3 hotels and Group is unlimited, each with its own link, QR and content.

05 How do guests find the portal?

You get a unique link (getstay.link/your-hotel) and a printable QR code to place in rooms, lifts and at reception.

06 Can my portal be multilingual?

Yes. Enable English, Croatian and German per property and write each section once per language — guests see their own language automatically.

07 What happens after my free trial?

Your portal keeps working — you’ll be asked to pick a plan. Nothing is charged automatically during the trial.

08 Can I change content after publishing?

Absolutely. Edit any section and changes go live instantly for all guests.

09 Is my data secure?

Yes. All portals are served over HTTPS and we follow GDPR best practices for storing your information.

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Spin up your first portal free in under 10 minutes.